Please find below the most Frequently Asked Questions by customers of Onyx and Smoke. If you have a question not listed below please email at enquiries@onxyandsmoke.com.au
Does my Lounger or Ottoman include filling?
All Loungers, Ottomans and Poofs are covers only and do not include filling of beans. If you would like your products to include beans and be filled please let us know at time of ordering in notes and we will advise the cost of this separately.
How many beans will it take to fill my Lounger, Ottoman or Poof?
When filling the calico inserts provided we suggest filling them in a bathtub with the plug in. The calico inserts are a little larger than the cover to allow beans to fill to all corners. Do not overfill the insert.
Beans required for Loungers, Love Seats and Relaxabags
- Child size 180L
- Tween size 250L
- Large 500L
- Extra large size 600L
- Child size Love Seat 350L
- Tween size Love Seat 400L
- Large Love Seat 720L
- Extra Large Love Seat 800L
- Relaxabag 400L
- Mod Pod 350L
Beans required for Ottomans & Poofs.
- 60x20cm 70L
- 60x40cm 110L
- 60x50x40cm 110L
- 60x60x20cm 100L
- 65x65x20cm 110L
- 60x60x40cm 140L
- 65x65x40cm 150L
- 100x20cm 270L
- 100X40CM 380L
How do I fill my Lounger, Ottoman or Relaxabag?
Below is a guide on tips and techniques of how to make filling your Lounger, Ottoman or Relaxabag easier!
Grab a friend & the paper clip provided to open the child resistant zippers because filling is a two-man job & let’s get started!
We recommend that you fill either in the bath with the plug in or in the shower with the drain covered to avoid any spilled beans running wild around your home. One person holds the calico cover and the other fills.
TIP As you are filling stop every now & again and shake the beans into place & don’t over fill you want the bag to look relaxed and be able to snuggle in!
Zip up the calico & help the beans & calico insert into the corners or around edges.
Give a good shake getting beans all in place. After a few uses the beans will all settle into place nicely!
Don’t forget over time the beans will squish down but you can top them up through the access zip.
What does upholstery grade fabric mean?
An upholstery grade fabric is basically a fabric that is more durable than a normal high street purchased fabric. It is a fabric that has been tested and given a durability standard i.e a rub count (how many rubs it can take before it shows signs of wear and tear).
Upholstery grade fabric is the fabric of choice for commercial fit outs for restaurants, businesses, hotels etc.
A lot of our chosen fabrics are also Warwick Halo fabrics and as such are woven to precise specifications and tested to exacting standards for colourfastness, abrasion, inherent stain resistance and safety. The Halo fabrics are also resistant to pilling, mould and mildew and impervious to attack by moths, silverfish and insect pests.
So you can be rest assured that an Onyx & Smoke chosen fabric will last the test of time.
Gift Cards
Onyx and smoke gift cards are digital vouchers that can be used to purchase any Onyx and Smoke products. They can be purchased and then emailed to recipients, making them an efficient and easy-to-use option for both gift-givers and recipients.
Onyx and Smoke gift cards have a unique code that can be entered at the checkout. Once the code is entered, the gift card value will be applied to the order total. If the order exceeds the value of the gift card, the customer can pay the remaining balance using another payment method.
Onyx and Smoke gift cards cannot be exchanged for cash and cannot be used to purchase additional gift cards.
Onyx and Smoke gift cards are valid for 12 months from the date of purchase.
If you only use part of the gift card balance, the balance will remain on the card for you to use at a later date, on a future order. Any balance remaining on the gift card must be used within the initial 12 months of the date the gift card was purchased.
Where is your location in Australia
Onyx & Smoke are located in Perth, Australia and are happy to arrange a site visit or meeting at a local fabric showroom.
We also provide fabric samples which can be shipped to you upon request.
Please feel free to reach out to us at enquiry@onyxandsmoke.com.au or sms/call us on 0402 200 341.